Company Policies

Cricket Mega Mart stands by its products’ quality and craftsmanship. Every item is inspected and approved before being shipped out to our customers. However, there are always slim chances of a product not meeting a customer’s expectations. For those situations, Cricket Mega Mart has a very hassle-free, customer-friendly return/exchange policy.

Before Requesting a Refund / Exchange 

• When you receive the product, inspect it closely and confirm that it is the same product that was ordered by you and that it is in perfect condition.
• You may be eligible for a full refund or exchange. If you
  • have received a different product than what was ordered.
  • The product shipped to you is different from the description provided for the same product on our website. The colour of the product is not covered under this clause.
  • The product is defective.

To Request a Refund / Exchange

• All refunds and exchanges must be pre-authorized by Cricket Mega Mart. Any unauthorised returns will not be entertained, and the buyer will be responsible for any expenses or losses associated with that.
• To receive authorization, please contact us via email (Himanshu@cricketmegamart.com) or phone (210-488-7417) within 7 business days of receiving the shipment. Upon receiving your request, we will get in touch with you within 2 business days.
• Upon establishing your eligibility for a refund or exchange, you will be provided with a merchandise return form. Fill out the form and include it with the product being returned.
• Please ensure that
  • Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
  • The item(s) are returned in their original packaging, with all accompanying accessories.
  • All manufacturers’ warranties are in effect.

Shipping and Handling Charges Associated With Refund / Exchange

• Refunds for items that are defective or that were not described accurately will include both the incoming and outgoing shipping charges.
• However, buyers returning items because of buyer’s remorse will be refunded the purchase price but not the incoming or outgoing shipping charges.
• Items must be returned in similar packaging and via the same shipping method by which they were shipped to the customer.
• In certain cases, up to a 20% restocking fee might be charged.